Pet Insurance

Acupuncture and other complementary medicine performed by a Vet might be covered by your pet insurance policy. Please check with your policy provider.

24 hour Cancellation Policy

All cancelled, and re-scheduled appointments require 24 hours notice, otherwise the full treatment charge is incurred.
Cancellations and appointment changes can be noticed by e-mail or text message.

Missed Appointments

Missed appointments will be charged at the full treatment rate.

Bills Payable

Payment can be done by cash, card (a credit/debit/switch facility is available) or by bank transfer.

Special Offers

Special Offers are subject to change. Recommend a friend incentives will be redeemed once the friend has become a paying client. Courses of treatments must be paid in advance and are non-refundable.

Invoices Payable

All invoices must be paid within 14 working days of date of invoice. If payment is not received within this time, a late payment fee of £15 will be payable. If payment is not received within 30 days of date of invoice, a further fee of £15 will be payable. All unpaid invoices will be pursued through the small claims court.